We have organized the OWA FAQs below by topic. Click on the category name below to go directly to the list of FAQs for that category.
TOP OWA 2007 USER FAQs back to top
 Hover over your mailbox name to see the mailbox size and used portion. If the quota is reached, you must free up some space to send more email. >> MORE INFORMATION |
Why is OWA defaulting to the Light version even though I did not check the option on the logon page? If you are using OWA 2007, check to see if you accidently have the Accessibility mode enabled which always uses the OWA light version. To check, Login to OWA and click on the Options link at the top... >> MORE INFORMATION |
To show dates that are not shown in order, for example Monday, Wednesday and Friday, In OWA, open the calendar folder view.Select the Day view.Hold down the CTRL keyboard and click on the dates you... >> MORE INFORMATION |
Your Administrator has likely disabled the Open option because of the security risks associated with this function. When attachments are opened a copy is saved in the local computer, accessible to... >> MORE INFORMATION |
Your Administrator seems to have setup the POP3 or IMAP service on the server. These services hold emails on the server until you connect using Outlook. All emails are then pulled down to your... >> MORE INFORMATION |
The reading pane can be turned on using the menu option from the folder that you are in. Here is what the menu looks like: You can choose to view messages on the right side or at the... >> MORE INFORMATION |
When you first login to OWA you are prompted to select a language and a time zone. You can change these settings after accepting you initial settings by going to Options -> Regional Settings. ... >> MORE INFORMATION |
In the new message, check the top-left hand corner to see if you have “Plain text” selected. The “Plain text” option gives you just that – plain text, no fonts, color or highlight... >> MORE INFORMATION |
You can view Microsoft Word, Excel and Power Point files as well as PDFs using OWA’s WebReady Document Viewing. The HTML versions of the attachments are shown in a new browser window and can be... >> MORE INFORMATION |
You can sort your emails by clicking on the column headings including From, Subject and Received. This will sort the emails based on the column selected. To sort your email by sender, press... >> MORE INFORMATION |
OWA EMAIL BASICS back to top
Hover over your mailbox name to see the mailbox size and used portion. If the quota is reached, you must free up some space to send more email. >> MORE INFORMATION |
Why is OWA defaulting to the Light version even though I did not check the option on the logon page? If you are using OWA 2007, check to see if you accidently have the Accessibility mode enabled which always uses the OWA light version. To check, Login to OWA and click on the Options link at the top... >> MORE INFORMATION |
Your Administrator seems to have setup the POP3 or IMAP service on the server. These services hold emails on the server until you connect using Outlook. All emails are then pulled down to your... >> MORE INFORMATION |
The reading pane can be turned on using the menu option from the folder that you are in. Here is what the menu looks like: You can choose to view messages on the right side or at the... >> MORE INFORMATION |
When you first login to OWA you are prompted to select a language and a time zone. You can change these settings after accepting you initial settings by going to Options -> Regional Settings. ... >> MORE INFORMATION |
In the new message, check the top-left hand corner to see if you have “Plain text” selected. The “Plain text” option gives you just that – plain text, no fonts, color or highlight... >> MORE INFORMATION |
You can sort your emails by clicking on the column headings including From, Subject and Received. This will sort the emails based on the column selected. To sort your email by sender, press... >> MORE INFORMATION |
BCC stands for Blind Carbon Copy which lets you send a copy of your email to someone without letting people in to TO and CC fields know that this person is also receiving this email. You may choose... >> MORE INFORMATION |
The reply and forward buttons are ways to respond to messages. The reply button allows you to send an email back to the person who sent the email. The forward button allows you to send the email... >> MORE INFORMATION |
In OWA you can create a personal signature that can be added either manually or automatically to your email messages. To create a signature, In OWA, click on the Options button at the top left hand... >> MORE INFORMATION |
Yes, Outlook Web Access gives you 4 different color schemes – Seattle Sky (blue which is the default), Carbon Black (grey and black), Xbox (green, grey and black) and Zune (red, orange and... >> MORE INFORMATION |
To create a new message, click on the New button at the top left hand corner of your Inbox. The button looks like this: This will bring up a new message window where you can type into the To,... >> MORE INFORMATION |
To log off your OWA account, click the Log Off () button at the top right-hand corner of the OWA window. >> MORE INFORMATION |
In order to access your email using Outlook Web Access, your company’s Exchange Administrator (or IT department) will need to give you the OWA URL to log in to. They will also provide you with... >> MORE INFORMATION |
The Out of Office Assistant sends an automatic email to anyone who sends you an email while you are not in the office. You can set up your out of office message using Outlook Web Access... >> MORE INFORMATION |
There could be many reasons why you are not able to login to OWA. Here is a list of things to check: Check the OWA address is correctWhen incorrect, you may see a page cannot be found or Internet... >> MORE INFORMATION |
You will need to speak to your Exchange Administrator about setting up a VPN or RPC over HTTP connection for you. Refer to the Microsoft knowledgebase article below for more... >> MORE INFORMATION |
How can I copy a message folder from one mailbox account to another in a different domain using OWA? The Outlook Web Access client does not provide a way to backup email folders; you will need to use Microsoft Outlook or Microsoft Outlook Express to create a PST / Data file that will be saved to... >> MORE INFORMATION |
Spell check options are set in the OWA Options page in the Spelling section. Under the Spelling Options and put a check mark beside Always check spelling before sending. Remember to Save the... >> MORE INFORMATION |
To set OWA as the default mail client, which lets you send messages from within Microsoft Office, respond via MailTo links on websites and send attachments by right-clicking on files on the desktop,... >> MORE INFORMATION |
OWA ADDRESS BOOK back to top
You can set the address book to search Contacts by default via the OWA Options page. To change the OWA default, Open the OWA Options page by selecting Options from the top of the OWA windowScroll... >> MORE INFORMATION |
If you are trying to send an email to multiple people, you can start by opening the address book from the To button. The Address Book will open in a new browser window. Search for the first person... >> MORE INFORMATION |
The address book can be used to search for people in your company address book (called the Global Address List), as well as your personal contacts. To start, open the address book from the To... >> MORE INFORMATION |
OWA CALENDARS back to top
To show dates that are not shown in order, for example Monday, Wednesday and Friday, In OWA, open the calendar folder view.Select the Day view.Hold down the CTRL keyboard and click on the dates you... >> MORE INFORMATION |
If you accepted a meeting request or marked it as Tentative you can go back and change your response by opening the meeting request in your Calendar. To update your response, In OWA, go to the... >> MORE INFORMATION |
You can customize the work week in the options folder along with the time when the work day starts and ends.In OWA, go to the Options page.Click on the Calendar Options heading on the left... >> MORE INFORMATION |
OWA ATTACHMENTS back to top
Your Administrator has likely disabled the Open option because of the security risks associated with this function. When attachments are opened a copy is saved in the local computer, accessible to... >> MORE INFORMATION |
You can view Microsoft Word, Excel and Power Point files as well as PDFs using OWA’s WebReady Document Viewing. The HTML versions of the attachments are shown in a new browser window and can be... >> MORE INFORMATION |
To attach a file to a new message press the attachment icon shown below. This will open a small window which lets you Browse the file system to find your file. When you have found the file,... >> MORE INFORMATION |
OWA SECURITY back to top
First and foremost, always press the logoff button when you are finished using OWA. Then close the browser window. If you navigate away from OWA without pressing the logoff button your OWA... >> MORE INFORMATION |