OWA 2007 - ALL FREQUENTLY ASKED QUESTIONS
OWA 2007 provides the option to pre-configure the Default Domain in the Exchange Management Console (EMC) so users do not need to enter it. With this configuration, users only need to enter the... >> MORE INFORMATION |
When a user clicks on the Open as Web Page link to view a supported file attachment which exceeds the default WebReady Document Viewing file size limit, Outlook Web Access will display the following... >> MORE INFORMATION |
Some users may have cached Exchange mode enabled. In this configuration, Outlook works from a local copy of the user’s mailbox which is refreshed periodically. This would explain why they can... >> MORE INFORMATION |
Pasting images into messages is not an OWA feature. There are two workarounds to getting images into your message:You can paste HTML links to images, but this means that the image needs to be... >> MORE INFORMATION |
When you open an attachment, rather than view it with WebReady Document Viewing or save it to a specified location, the attachment will always be saved to the temporary internet files folder on the... >> MORE INFORMATION |
Many companies who have Microsoft Exchange with the update Q911829 (released in March and April, 2006) installed and are using Outlook Web Access have been experiencing a problem addressing... >> MORE INFORMATION |
The “One or more of your reminders could not be snoozed or dismissed” error can occur when the value of the user object attribute legacyExchangeDN is incorrect. To correct this error, follow... >> MORE INFORMATION |
In a recent post, Microsoft announced that Exchange 2007 SP1 will be re-released to enable Administrators to install the service pack without having to rename their single-label domains*. Microsoft... >> MORE INFORMATION |
Users receive the following error when performing a search in OWA 2007: “Search results may take a long time to appear because Microsoft Exchange Search is unavailable. Results will not include... >> MORE INFORMATION |
Update available: Updated procedure to rename Exchange single label domains Installing Exchange 2007 in an environment containing single-label domain names is not supported by Microsoft.... >> MORE INFORMATION |
Spell check options are configured in the OWA Options page. Select the Spelling category and put a check mark beside Always check spelling before sending. >> MORE INFORMATION |
A lot of companies use an OWA session security solution such as OWA Forms-based authentication, ISA Forms-based authentication, RSA SecurID, Messageware TimeGuard, or SafeWord from Secure... >> MORE INFORMATION |
Delegate access to shared calendars is assigned using the desktop version of Microsoft Outlook. To assign delegate access, select Tool\Option from the top menu in Outlook and move to the Delegate... >> MORE INFORMATION |
OWA 2007 does not include an Add button as a spell check option. To add words to the dictionary you have to install a third-party product called Plus Pack by Messageware (www.messageware.com). This... >> MORE INFORMATION |
Outlook Web Access 2007 incorporates the auto-fill feature many people are familiar with from desktop Outlook. How it works is when users type a name in the address bar of a new message or meeting... >> MORE INFORMATION |
To turn on message previews in OWA click the Message Preview icon from any folder. You can choose to show the preview below or beside the mail item. >> MORE INFORMATION |
No, the email address should not change but it is best to check with your Help Desk or Exchange System Administrator. >> MORE INFORMATION |
To open a shared calendar in OWA 2007 you must have "full mailbox rights" granted by the administrator. Click on your mailbox name on the upper right of the OWA window in Internet Explorer. A... >> MORE INFORMATION |
A lot of companies use Microsoft OWA or ISA Forms-based authentication (FBA) to login to OWA which provides users with two options, "This is a public or shared computer" and "This is a private... >> MORE INFORMATION |
There are only four viewers, or more correctly HTML converters, available for Web Ready Document Viewing. There is a solution available from a third party, Messageware (www.messageware.com) whose... >> MORE INFORMATION |
When opening an OWA attachment, the attachment is cached in the Temporary Internet Files folder on the client machine. This can be dangerous when using public computers because the attachments may... >> MORE INFORMATION |
In the OWA Options page you can customize the OWA interface in the following ways:Set messaging optionChoose the number of messages to display per page (5-100)Choose what to do after deleting an... >> MORE INFORMATION |
The OWA spell check searches a default dictionary which cannot be updated by the user. To add a legal dictionary, a third-party add-on is required such as the one from Messageware... >> MORE INFORMATION |
When you press the Wipe all Data from Device button the button automatically changes to Cancel Wipe Request allowing you to cancel the wipe if you are fast enough. The cancel option was added with... >> MORE INFORMATION |
The Microsoft Outlook signature is not carried over to OWA because it is stored on your computer. You need to create a new signature in OWA. To do this, click on Options and select the Messaging... >> MORE INFORMATION |
The OWA spell check searches a default dictionary which cannot be updated by the user. To add a medical dictionary, a third-party add-on is required such as the one from Messageware... >> MORE INFORMATION |
The Microsoft Track Changes is a feature in Microsoft Word that keeps track of document edits. The edits are not shown in OWA when viewing documents using WebReady Document Viewing. There is a... >> MORE INFORMATION |
The OWA address book dialog is not customizable and always shows the Personal Contacts folder second. There are some third party add-on like the one from Messageware... >> MORE INFORMATION |
When saving an OWA attachment on a client machine that is publicly available (such as a kiosk, a library etc) the attachment can be exposed to unauthorized users if it is not deleted. There are... >> MORE INFORMATION |
Highlight the word or phrase which should be underlined and use the CTRL+U keyboard short-cut key or press the underline button (U) to mark the highlighted text underlined. >> MORE INFORMATION |
Highlight the word or phrase which should be italicised and use the CTRL+I keyboard short-cut key or press the italics button (I) to make the highlighted text italic. >> MORE INFORMATION |
Highlight the word or phrase which should be bolded and use the CTRL+B keyboard short-cut key or press the bold button (B) to make the highlighted text bold. >> MORE INFORMATION |
Use the CTRL+J keyboard short-cut key during a spell check to jump to the next misspelled word. >> MORE INFORMATION |
Select the text for which you want to create a hyperlink and use the CTRL+L keyboard short-cut key to bring up the hyperlink dialog box which lets you insert or change a hyperlink in the text. >> MORE INFORMATION |
Use the CTRL+F10 keyboard short-cut key to display a menu of options just like the right-click menu, if one exists. >> MORE INFORMATION |
Use the CTRL+F keyboard short-cut key to find text. This will bring up a text box into which you can enter the text for which you want to search. >> MORE INFORMATION |
Use the CTRL+Y keyboard short-cut key to reapply the most recent formatting command. >> MORE INFORMATION |
Use the CTRL+Z keyboard short-cut key to reverse the most recent formatting command. >> MORE INFORMATION |
Use the PAGE DOWN keyboard short-cut key to select the first message on the next page for lists that are two or three pages. >> MORE INFORMATION |
Use the PAGE UP keyboard short-cut key to select the first message on the previous page for lists that are two or three pages. >> MORE INFORMATION |
Use the END keyboard short-cut key to select the last item in the list. >> MORE INFORMATION |
Use the HOME keyboard short-cut key to select the first item in the list. >> MORE INFORMATION |
There are a few ways to do this, you can,Use the SHIFT+UP ARROW keyboard short-cut key to select the current and previous items.Use the SHIFT+DOWN ARROW keyboard short-cut key to select the current... >> MORE INFORMATION |
Use the UP ARROW keyboard short-cut key to select the previous item and use the DOWN ARROW keyboard short-cut key to select the next item. >> MORE INFORMATION |
Use the CTRL+S keyboard short-cut key or press the Save button to save changes made to the open message, appointment or contact. >> MORE INFORMATION |
Use the TAB keyboard short-cut key to select the next option, message, appointment, or meeting. Use the SHIFT+TAB keyboard short-cut key to select the previous option, message, appointment, or... >> MORE INFORMATION |
Use the ENTER keyboard short-cut key or double-click using the left mouse button on the selected message. >> MORE INFORMATION |
Use the SHIFT+DELETE keyboard short-cut key permanently delete the selected message. >> MORE INFORMATION |
Use the DELETE keyboard short-cut key to delete the selected message. You can also drag the item into the Deleted Items folder in OWA. >> MORE INFORMATION |
Select the message and use the CTRL+SHIFT+F keyboard short-cut key or right-click and select Forward. You could also press the Forward button from the preview window or the open message. >> MORE INFORMATION |
Select the message and use the CTRL+SHIFT+R keyboard short-cut key or right-click and select Reply to all. You could also press the reply to all button from the preview window or the open message. >> MORE INFORMATION |
Use the CTRL+Q keyboard short-cut key or use the right-click menu and choose read to mark the selected message as read. >> MORE INFORMATION |
Use the CTRL+U keyboard short-cut key or use the right-click menu and choose unread to mark the selected message as unread. >> MORE INFORMATION |
Use the CTRL+R keyboard short-cut key to reply to the selected message. >> MORE INFORMATION |
Yes, you can use the CTRL+N keyboard short-cut key to create a new message, appointment, or contact depending on which folder you are in. >> MORE INFORMATION |
Use the CTRL+A keyboard short-cut key to select all content on a page. >> MORE INFORMATION |
To remove content from a message and still make it available for pasting into another message, use the CTRL+X keyboard short-cut key to cut highlighted content, or right-click and select cut. >> MORE INFORMATION |
To paste content into a message, you must first copy the content to the clipboard by highlighting it and pressing CTRL+C. The content can then be pasted using the CTRL+V keyboard short-cut key or... >> MORE INFORMATION |
The auto-fill addressing feature is available only on Premium browsers (Internet Explorer 6.0 and higher) on PCs. OWA Light users can access the Most Recent Recipients list on the left-hand side of... >> MORE INFORMATION |
Microsoft has created a correction for this issue which is available from http://support.microsoft.com/kb/941552/en-us. The issue occurs because IMAP folder does not have the PR_CONTAINER_CLASS... >> MORE INFORMATION |
Rules were added to OWA in Exchange 2007 Service Pack 1. To manage rules, navigate to the Options page in OWA and choose the Rules category from the left-side menu >> MORE INFORMATION |
The OWA address book shows recipients in the Global Address List and contacts from the Primary contact folder. To extend access to additional Exchange Address Lists, a third-party add-on is... >> MORE INFORMATION |
You can access Public Folder contact lists by navigating through the Public Folders. The public contact list will show all recipients and you can create a new message by clicking the “New... >> MORE INFORMATION |
Highlight the content using the mouse by dragging the mouse, with the left-button depressed, across the text to be copied. To add more content after letting go of the mouse, press down the CTRL... >> MORE INFORMATION |
Use the F5 keyboard short-cut key to refresh the OWA window or press the browsers refresh button. Note that this could cause OWA to log you off depending on the security software installed in your... >> MORE INFORMATION |
Use the F7 keyboard short-cut key to activate the spell check in the new message body or press the spell check button. Incorrect words will be underlined in red and using the mouse, right-click on... >> MORE INFORMATION |
Use the CTRL+K or ALT+K keyboard short-cut key to check names \ resolve a name in the address field of a new message, or press the check name button. >> MORE INFORMATION |
In OWA 2007 there is no trash bin folder; to undelete deleted messages, Administrators must install Exchange 2007 Service Pack 1. >> MORE INFORMATION |
Microsoft WebReady Document Viewing supports four types of files: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe Acrobat PDF. You require a third party product; such as, Messageware... >> MORE INFORMATION |
The safest way to access attachments in OWA is not too access them at all. Simply turn off attachments using the Block Attachments feature in the Exchange Management console. This will ensure that... >> MORE INFORMATION |
To extend beyond the four default formats of Microsoft Word, Microsoft Excel, Microsoft PowerPoi |
