The Account lockout duration, Account lockout threshold and Reset account lockout counter after settings are configured in the Default Domain Policy.  These settings define what will happen if a... >> MORE INFORMATION

The first thing to check is the Internet Explorer security setting.  The loading issue, as it is sometimes referred to, occurs when the Internet Explorer Security setting is configured to... >> MORE INFORMATION

When configuring per-user segmentation, selected OWA features are applied to specific user. Per-user segmentation requires the Active Directory user object to be modified using ADSI Edit. To... >> MORE INFORMATION

When configuring per-server segmentation, the settings are applied for all user’s with mailboxes hosted on the Exchange server.  To enable segmentation per-server, Open the registry editor... >> MORE INFORMATION

Some users may have cached Exchange mode enabled.  In this configuration, Outlook works from a local copy of the user’s mailbox which is refreshed periodically.  This would explain why they can... >> MORE INFORMATION

Pasting images into messages is not an OWA feature.  There are two workarounds to getting images into your message:You can paste HTML links to images, but this means that the image needs to be... >> MORE INFORMATION

When you open an attachment, rather than save it to a specified location, the attachment will always be saved to the temporary internet files folder on the local computer.  This happens unknowingly... >> MORE INFORMATION

The Exchange Forms Based Authentication login page settings are contained in the logon.asp page.  The steps below describe how to remove the Public and Private options from the OWA login page.  The... >> MORE INFORMATION

The Exchange Forms Based Authentication login page settings are contained in the logon.asp page.  The steps below describe how to remove the option to choose a Premium or Basic experience from the... >> MORE INFORMATION

There are several ways to secure OWA.  Microsoft’s recommended approach is a cookie based solution called Exchange Forms-based authentication, this comes with Exchange Server 2003.  For added... >> MORE INFORMATION

There are two possible causes for the “One or more of your reminders could not be snoozed or dismissed” error: The SystemAttendantDN registry key may be missing.Solution: To add the... >> MORE INFORMATION

There are two possible causes for the “This operation can't be performed” error: The SystemAttendantDN registry key may be missing.Solution: To add the SystemAttendantDN registry key, refer to... >> MORE INFORMATION

There could be many reasons why you are not able to login to OWA.  Here is a list of things to check:  Check the OWA address is correctWhen incorrect, you may see a page cannot be found or Internet... >> MORE INFORMATION

You will need to speak to your Exchange Administrator about setting up a VPN or RPC over HTTP connection for you.  Refer to the Microsoft knowledgebase article below for more... >> MORE INFORMATION

The Outlook Web Access client does not provide a way to backup email folders; you will need to use Microsoft Outlook or Microsoft Outlook Express to create a PST / Data file that will be saved to... >> MORE INFORMATION

Spell check options are set in the OWA Options page.  Scroll down to the Spelling Options and put a check mark beside Always check spelling before sending. >> MORE INFORMATION

The loading message can occur in a front-end back-end OWA environment when a service pack or update is applied on the back-end before it is applied on the front-end, refer to... >> MORE INFORMATION

 Microsoft has corrected an issue where the OWA forms-based filter leaked handles.  For more information and to download the hotfix refer to http://support.microsoft.com/kb/897717/en-us >> MORE INFORMATION

To set OWA as the default mail client, which lets you send messages from within Microsoft Office, respond via MailTo links on websites and send attachments by right-clicking on files on the desktop,... >> MORE INFORMATION

The error message is the result of the Microsoft Exchange Information Store Service not starting because Oledb32.dll was not updated by the Windows upgrade. You can get the correct version of this... >> MORE INFORMATION

Microsoft ISA Forms-based authentication (FBA) provides users with two login options, "Public or shared computer" and "Private computer", as shown below:  Administrators can configure... >> MORE INFORMATION

When a user composes a message in OWA, the font looks homogenous but after sending the message the recipient sees the first paragraph in one font face and the remaining in another.  This occurs... >> MORE INFORMATION

In environments where OWA is not installed on the Default Web Site, either the Davex.dll file or the Exprox.dll file intercepts the request and cause a 404 error. To correct this issue, you must... >> MORE INFORMATION

In OWA 2003 the new mail notification briefly appears in the bottom right-hand corner of the screen and then disappears.   There is a third-party product called Plus Pack from Messageware... >> MORE INFORMATION

The OWA Admin tool is a small tool which should be installed on a client machine for the purpose of remotely setting the OWA options.  The MSI can be downloaded from the Microsoft Support... >> MORE INFORMATION

By default, the OWA 2003 the new mail notification polls every 2 minutes and the reminder notification polls every 9 minutes.  User options are not available to customize the new mail polling... >> MORE INFORMATION

Embedded messages sent by Outlook users cannot be opened in OWA when connecting view SSL. To access the embedded messages either ask the sender to resent the file as an attachment or disable the... >> MORE INFORMATION

 This issue is likely caused by a miss-configured authentication setting on the exchweb/bin folder in IIS.  On a front-end server the Exchange, Public and exchweb/bin folders should be... >> MORE INFORMATION

The OWA spell check searches a default dictionary which cannot be updated by the user.  To add a legal dictionary, a third-party add-on is required such as the one from Messageware... >> MORE INFORMATION

The OWA spell check searches a default dictionary which cannot be updated by the user. To add a medical dictionary, a third-party add-on is required such as the one from Messageware... >> MORE INFORMATION

The OWA address book does not show additional Personal Contact folders.  You can access the folders by navigating through the folder tree.  There is a third party add-on from Messageware... >> MORE INFORMATION

The Microsoft Outlook signature is not carried over to OWA because it is stored on your computer.  You need to create a new signature in OWA.  To do this, click on Options and go down to Messaging... >> MORE INFORMATION

The OWA Find Names address book is not customizable and users will always see the Personal Contacts folder after the Global Address Book. There is a third party add-on from Messageware... >> MORE INFORMATION

The first time a user logs on to OWA the names of the Inbox, Calendar, Contacts and other default folders are localized using the “Accept-Language” header.  For example, if the browser language... >> MORE INFORMATION

User on Internet Explorer 5.0 may get a message asking them to set their time zone settings if the local machine and the OWA time zone settings are different. To correct the “Please use the Options... >> MORE INFORMATION

The Find Names address book dialog does not display Personal Distribution lists. (Refer to http://support.microsoft.com/kb/820280/en-us for details).  There is a third party add-on from Messageware... >> MORE INFORMATION

If you are running Exchange 2003 SP2 on Windows 2003 SP1, an image file can be added the OWA Signature after the S/MIME control is installed on the client machine.  Refer to the following Microsoft... >> MORE INFORMATION

A thesaurus is not available as a feature in Outlook Web Access 2003 or 2003.  You require a third party product called Messageware Plus Pack (www.messageware.com) to add the Thesaurus to OWA for... >> MORE INFORMATION

Outlook Web Access does not give users the ability to mark appointments as private.  Appointments marked as Private in Outlook, however, do appear as private appointments when viewed in OWA.To mark... >> MORE INFORMATION

The Find Names address book dialog does not display Personal Distribution lists. (Refer to http://support.microsoft.com/kb/820280/en-us for details). There is a third party add-on from Messageware... >> MORE INFORMATION

Messages sent from a Blackberry and then forwarded from the sent folder in OWA to another user are garbled when they reach the recipient OWA user.  Refer the following Microsoft article to apply a... >> MORE INFORMATION

Some companies choose to secure block attachment access for all OWA users but this is not practical for most companies.  If you cannot disable attachment access, there is a third party add-on called... >> MORE INFORMATION

The error my occur when the HELP files are not copied to the Systemroot\Program Files\Exchsrvr\Exchweb\Help folder during installation. To resolve this issue, copy the help files from the Exchange... >> MORE INFORMATION

 The below Microsoft Article explains that S/MIME installs a component which is restricted by Windows XP SP2.  Microsoft has created a correction which can be downloaded via the following... >> MORE INFORMATION

The below Microsoft article explains that the issue may be related to using SSL, using Gzip compression or using Netscape Navigator 6.x or Netscape Navigator 7.x.For more information refer to... >> MORE INFORMATION

The below Microsoft article explains that when using validation methods such as RSA SecurID with the OWA Forms-based Authentication, users do not receive the OWA logon form. For more information and... >> MORE INFORMATION

The below Microsoft article explains how to correct the following errors when connecting to the root of OWA and the requests are automatically redirect users to the Exchange folder:The changes were... >> MORE INFORMATION

The below Microsoft article explains that ISA 2004’s RADIUS authentication cannot be used when OWA Forms-Based Authentication is used on the published site.For more information refer to... >> MORE INFORMATION

If you are using Microsoft ISA 2004 or ISA 2006 to publish OWA you can set up Forms-based Authentication (FBA) to configure different attachment access for Public and Private connections.  If you... >> MORE INFORMATION

When the S/MIME control is not installed, the Forms-based Authentication logoff program in ISA 2004 causes 2 unnecessary HTTP POST requests to run, slowing down the user’s logoff process.  This... >> MORE INFORMATION

The below Microsoft article explains that dialog text sizes are predefined.  The settings can be overwritten by checking the “Ignore font sizes specified on Web Pages”  in Internet Explorer’s... >> MORE INFORMATION

The below Microsoft article explains that write mailbox folder access is not supported in OWA.  Instead, full mailbox access must be given to a user to access and manage content in other user’s... >> MORE INFORMATION

The below Microsoft knowledgebase article provides information on how to Install Windows Server 2003 Certification Authority, request a Certificate, install the OWA S/MIME Control and Test Encryption... >> MORE INFORMATION

Outlook Web Access users who access their mail on Vista clients get a Red X in the compose message form body.   To resolve this issue, apply the below Microsoft updates on the Exchange server/s: KB... >> MORE INFORMATION

Additional login prompts are usually the result of a mismatch of IIS Authentication settings.  The authentication settings for the Exchange, Public, and Exchweb\bin virtual directories must match to... >> MORE INFORMATION

On a front-end server running Exchange Server 2003 or 2000 users are not logged of correctly due to a permission issue on the Logoff.asp page or the /exchweb/bin is configured for Integrated Windows... >> MORE INFORMATION

Based on a Microsoft knowledgebase article, there are several causes for receiving a HTTP 500 Internal Server Error. Some situations in which you might receive the error message are as follows: You... >> MORE INFORMATION